Cablemass.com, Sunwilltech, strives for excellence! Understanding customer needs is our top priority. We provide an incredible range of exciting products from both the US and overseas. We provide 24 x 7 online services and email support for our valued customers.
Cablemass.com offers expedited and standard shipping to APO, FPO, Canada, Alaska, Hawaii, International addresses, and excellent pricing for government organizations and schools.
24 Hour Online Order: Shop at Cablemass.com
24 Hour Online Customer Service: By email: cablemass@Cablemass.com
Cablemass.com Santa Clara, CA 95051
Monday-Friday: 9:00am-6:00pm PST Cablemass.com
Refunds, Returns and Cancellation Policies: If you are unsatisfied with your item, all unopened electronics parts, PC systems, and components are eligible for return within 14 working days from the date of delivery. Return orders must contact us first via email or via Amazon.com login webmail to tell us the order number, unit serial # and the reason for return to obtain the RMA # first; All returned shipments are subject to a 25% restocking fee. All returns must be accompanied by an RMA number. The RMA # must be clearly marked on the outside of the box/ above the address lines. Refunds do not apply to products damaged by improper use.
Refunds: You should expect to receive your refund within four weeks, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
RMA Form To process your RMA request, review the RMA Policies above. To submit a new RMA request, use the RMA form. Or email: RMA@sunwilltech.com to request a RMA number for your case.
Cancellation: Sunwilltech will not charge for cancellation if the order has not yet been processed. Orders which have begun processing will incur an 8% credit card surcharge. Orders which have shipped will incur additional charges for shipping and restocking.
Method of Shipment: FedEx, UPS, USPS best method. FOB Point: California; Split Shipment: Add $5.00 for each additional address after the first. Shipping for APO/FPO, we ship via FedEx/UPS/USPS Standard, Expedited, First Class Priority, best methods. For Alaska and Hawaii address, we ship via FedEx/UPS/USPS best methods. For Canada, we can ship via FedEx/UPS Ground, FedEx/UPS Air/USPS best methods. For other International destinations, we ship via FedEx/UPS Air/USPS best methods. FedEx might charge brokerage fees to collect customs duties for international orders. These fees are not included in standard shipping fees and will be added to final cost. Depending on your country's customs department, there may be taxes and/or customs fees.
Split shipping and ETA: Please note order will ship complete when the full order is in stock. If your order consists of multiple items, we can do a partial shipment and back-order the out of stock items if you wish, but you must let us know. The backorder will incur an extra shipping charge of approximately $5.00. Also, please note that the ETA is an approximation. Please accept our apologies for any inconvenience caused by these delays. If ETA within 30 days we still treat your order is open to ship, otherwise order will be canceled and you will receive another email notice. If you have further questions or concerns, please don't hesitate to let me know via email to: firstname.lastname@example.org
Discrepancies: Must inform Sunwilltech Industries during the transaction order. Sizes, weights, and images given in the catalog are approximate.
Freight: Sunwilltech Industries is not responsible for the delay of any freight carrier. Parcel Post shipments will incur a service charge. Sunwilltech will not be held responsible for any lost or delayed shipments shipped via Parcel Post. Filing claims will be the responsibility of the customer on all Parcel Post shipments. Note: We reserve the right to refuse any order. All orders are subject to availability and Sunwilltech will not be liable for inability to deliver due to shortage of material or product.
Taxes The following states are subjected to taxes on sales orders. Branch: Fremont, CA, Los Angeles, CA, (Portland, OR-no tax), Lenexa, KS, Aurora, CO, Addison, IL, Dallas, TX, Houston, TX, Edison, NJ, Duluth, GA, Miami, FL, Tampa, FL.
Site Use: Your use of and browsing in this site are at your own risk. Neither www.Sunwilltech.com nor any other party involved in creating, producing, or delivering this site makes any representations about the suitability of the content of this site for any purpose, nor that your use of this site will be uninterrupted or error-free. No such party shall be liable for any direct, incidental, consequential, special, indirect, or punitive damages arising out of your access to, or use of this site. everything on this site is provided to you "as is" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. www.Sunwilltech.com also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in this site or your downloading of any materials, data, text, images, video, or audio from this site. In no event shall www.Sunwilltech.com's total liability to you for all damages, losses, and causes of action whether in contract, warranty, tort (including, but not limited to, negligence), strict liability, or otherwise, exceed the amount paid by you for accessing this site.
Monitoring of Site: From time to time, we monitor or review postings, transmissions, and the like on this site, www.Sunwilltech.com is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations on this site. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. www.Sunwilltech.com retains the right to remove any such posting and will fully cooperate with any law enforcement authorities or court order requesting or directing www.Sunwilltech.com to disclose the identity of anyone posting any such information or materials. Notification of User www.Sunwilltech.com may give notice to its users by means of a general notice on this site, electronic mail to a user's e-mail address on its records, or by written communication sent by first class mail to a user's address on its records.
Nation Limitations: None of the products or underlying information or technology available at this Site may be downloaded or otherwise exported (i) into (or to a national or resident of) Cuba, Iraq, Iran, Libya, North Korea, Sudan, Syria, or any other country to which the United States has embargoed goods; or (ii) to anyone on the United States Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. By downloading from, or using this site, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list. You further agree to indemnify www.Sunwilltech.com against any and all costs, liabilities, losses or expenses arising from, or relating to, any asserted violation by you of any of the laws and administrative regulations of the United States relating to the control of exports of commodities and technical data.
Noninterference with Site: You agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained herein without our prior expressed written permission. You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of this site. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. You agree that you will not copy, reproduce, alter, modify, create derivative works, or publicly display any content from our website without the prior expressed written permission of www.Sunwilltech.com or the appropriate third party.
Applicable: Laws These terms and conditions shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions shall be filed only in the state or federal courts located in Santa Clara County and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. If any provisions of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then the provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. This Agreement sets forth the entire understanding and agreement between us with respect to the subject matter hereof. Alterations to Site While www.Sunwilltech.com uses reasonable efforts to safeguard the security of this site, there can be no guaranty that such safeguards will successfully prevent unauthorized alterations in the content or functionality of this site. www.Sunwilltech.com assumes no liability or responsibility for any errors, omissions, or unauthorized alterations in the content or functionality of this site. Contacting the Sunwilltech.com If you have any questions about this privacy statement and this terms & conditions or the practices of this site, please contact contact@Sunwilltech.com.
Frequently Asked Questions:
Q: How much time do I have to send in my RMA once I have an RMA number?
A: Once you obtain an RMA number, products must be returned within 7 working days. After 7 working days the RMA will be cancelled and you must obtain a new RMA number.
Q: RMA request submitted two days ago, but not issued yet. I requested RMA two days ago, and havenŐt received response. How can I find status of this request?
A: Email Contact@Sunwilltechtech.com, tell your order number, Item Number, Full Serial, and order Date, Detailed problem.
Q: How soon can I get RMA number once I submit my request?
A: Within 24 hours. If you do not receive an RMA, please email Contact@Sunwilltechtech.com and RMA@Sunwilltechtech.com.
Q: Why did I receive a different RMA product than the item I sent in?
A: If we do not have the product available we may offer a equivalent substitute, and we will confirm this is okay with you before the replacement is shipped.
Q: I have a RMA sent out for repair how soon I can get my product back?
A: Not all vendors have same policies so Repair turnaround times may vary 2-6 weeks. It is recommended whenever possible customers return item(s) directly to manufacturer for service which greatly improves the turnaround time as product goes direct for repair/replacement without delays or additional processing time and vendor can return direct to them sooner.
Q: I sent out my defective product how can I find out the status.
A: Please Email Contact@Sunwilltech.com, tell your order number, Item Number, Full Serial, and order Date, Detailed problem.
Q: I have a defective product with an invoice date of 4 weeks old or more, how can I get a faster turn around time?
A: Please refer to the direct to vendor list on www.Sunwilltechtech.com. This will give you the direct contact vendor numbers.
Q: Who is responsible for filing a damage claim?
A: The shipper, in this case Sunwilltech, is the only one that can file the claim on a damaged shipment with the freight carrier.
Q: How do you report a claim for missing parts?
A: Please Email Contact@Sunwilltech.com, tell your order number, Item Number, Full Serial, and order Date, Detailed mission parts.
Q: Does Sunwilltech provide any missing boxes or accessories?
A: Please Email Contact@Sunwilltech.com, tell your order number, Item Number, Full Serial, and order Date, Detailed mission or accessories.
Q: What happens if the product is past one year old?
A: Please refer to the direct-to-vendor list on www.Sunwilltechtech.com. This will give you the direct contact vendor numbers.
Q: Does Sunwilltech have an installation fee added for Systems and Servers?
A: Yes, contact an Sunwilltech tech support representative Contact@Sunwilltech.com
Q: I cannot find the invoice for this product; can you still process the RMA?
A: Sunwilltech will do best to determine warranty before notifying an item cannot be verified. In some cases, Sunwilltech may help further and even issue an RMA for evaluation.
Q: I received a damaged box, what do I do?
A: Please Email Contact@Sunwilltech.com, tell your order number, Item Number, Full Serial, and order Date, Detailed of the damaged box.
Q: What is Sunwilltech Credit return period?
A: One week from date of invoice; provided item(s) are returned as new, unopened, complete and in re-sellable condition; restocking fee will apply.
Q: Does Sunwilltech provide any cross shipment on an RMA?
A: Yes, provided the original invoice is within 15 days of purchase and customer signs and returns cross shipment request form per Sunwilltech policy agreement. If you have additional questions please Email Contact@Sunwilltech.com; and we will respond to you within 48 hours.
Our contact information
Business email address:
By standard mail:
P O Box 8132
San Jose, CA email@example.com
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